Senior Chatbot & AI Product Manager

Location: Hybrid – 3 days/week in London office

Salary: £80,000 per annum + Beneifits

Join a fast-paced international mobile telecoms business on a mission to transform digital customer experience through AI.

We’re looking for a hands-on Senior Chatbot & AI Product Manager to own and evolve a chatbot strategy across five European markets.

This role is ideal for someone who wants to shape the roadmap and influence how AI and automation improve the lives of millions of customers.

What You’ll Be Doing:

• Own and drive the chatbot strategy and roadmap, working closely with senior stakeholders across Product, Technology, CX, and Commercial teams.
• Be embedded in delivery — managing backlogs, leading agile ceremonies, supporting testing, and gathering feedback from customer service teams.
• Operate autonomously in a high-impact role, contributing to long-term thinking while delivering iterative improvements.

What We’re Looking For:

• Demonstrable experience delivering chatbot and/or AI-driven digital products that improve customer experience.
• Strong strategic thinking and data literacy — able to see the big picture and connect it to actionable outcomes.
• Adaptability — comfortable in a lean environment where you’ll occasionally wear many hats, from PM to product owner to delivery lead.
• Someone who thrives in a mid-sized, dynamic business where you’re empowered to make an impact beyond your job title.

Nice to Have (But Not Essential):

• Experience using low-code/no-code chatbot platforms (e.g., OneReach.ai).
• A background collaborating with customer service or operational teams to understand real-world pain points.
• An interest in scaling their role — the vision is for this person to take on broader ownership within 6–12 months.

Why This Role?

This is more than just managing a product — it’s an opportunity to help shape how a trusted international telecoms brand embraces AI in customer interactions. If you’re someone with initiative, enthusiasm, and a desire to grow, you’ll be supported by a leadership team that values autonomy and ambition.

If this sounds like you, then APPLY NOW so you don’t miss out!